Troubleshooting Your Military OneSource Account | Military OneSource (2024)

If you forgot your password, you will need to reset it by going to Log In at the top right on any page or at the bottom of the page. This will take you to the Account Login page.

1. Click Log In.
2. Read and answer the DOD Notice and Consent (if you have not done so previously), then select the Proceed to Login button.
3. Click “Forgot Your Password?” under Email/Password. Enter your email address and click Continue.
4. Answer your three security questions and click Continue. If you do not remember the correct answers to your questions, you can reset your security information by clicking the gray button, Reset Security Information. After doing so, you will be sent an email to the email address associated with the account you were attempting to access.
5. Once you receive the security information reset email, click the link and input your email address into the required field.
6. Copy the token provided in the reset email and paste it into the appropriate field.
7. You will then be prompted to reset your password and security questions.
8. Passwords must contain at least 12 characters, including at least one uppercase letter, one lowercase letter, one numeral and one special character.
9. You can only reset your password one time per day.

If your account gets locked, click the Reset Your Password or Account link.

If you need assistance troubleshooting any of the above steps, you can submit a ticket to Customer Support.

Yes. You can use the “Reset password or account?” functionality on the login page. Input your account email address and three security questions. You will then receive a verification email with a link to verify your identity before you can reset your password.

If you do not receive your email with verification link within 15 minutes, check your junk/spam box and then contact Customer Support.

Passwords must be updated every 60 days. To extend the life of your password to 150 days, consider adding two-factor authentication to your account.

If you don’t remember the answers to all three security questions, click the Request Account Reset button.

Selecting this button will trigger a temporary one-time use link to a page where you can reset your account. It will also contain a one-time use token to input on the account reset page. This token expires in 24 hours.

If you don’t receive the email in 10 minutes, check your spam/junk inbox and then submit a Customer Support ticket. Please be advised that it might take longer to receive this email during tax season, as ticket volume increases significantly.

If you are using the same email address for both your Military OneSource and MilLife Learning accounts, your Military OneSource account will be merged into your MilLife Learning account. Therefore, use your MilLife Learning account credentials or CAC, if it is associated to your account, to log in.

If you have different email addresses for your Military OneSource and MilLife Learning accounts, you will have two different accounts you may use. You can choose to keep both accounts and/or use the MilLife Learning account moving forward.

Due to government security protocols, passwords of Military OneSource account holders expire every 60 days.

To extend the life of your password from 60 days to 150 days, turn on two-factor authentication. Additionally, if you choose to log in with either DS Logon or ID.me, the passwords associated with those login options are separate from Military OneSource and are maintained and managed via those respective sites.

If you try to log in three times without the correct login credentials, your account will be locked. To unlock or reactivate your account, click Reset Your Password or Account link on the login screen and enter the email address associated with your account. You will be prompted to reset your password after answering your three security questions correctly.

If you do not remember the correct answers to your questions, you can reset your security information by clicking the gray button, Reset Security Information. After doing so, you will be sent an email within 10 minutes to the email address associated with the account you were attempting to access. Please be advised that it might take longer to receive this email during tax season, as ticket volume increases significantly.

Once you receive the security information reset email, click the link and input your email address into the required field. Copy the token provided in the reset email and paste it into the appropriate field. You will then be prompted to reset your password and security questions.

Passwords must contain at least 12 characters, including at least one uppercase letter, one lowercase letter, one numeral and one special character.

If you need assistance troubleshooting any of the above steps or do not receive your verification email, submit a ticket to Customer Support.

Turn off two-factor authentication following these steps:

1. Log in to your account using your username, password and authenticator code.
2. Click My Account.
3. On the User Info/Profile page, scroll to the bottom and click “No” next to Two-Factor Authentication.
4. Click Save and Continue.

You can associate your CAC to your account by following these steps:

1. Click on Log In on the upper right or at the bottom of any Military OneSource page.
2. Log in to Military OneSource with your username and password.
3. Click the My Account drop-down in the top right of your screen.
4. Select Account Settings.
5. Navigate to the CAC Certificate section located below the User Information section.
6. Select the Add Certificate button.
7. Choose the appropriate certificate (do not select the DOD email-CA-XX certificate).
8. Select the Save button.
9. Your CAC will then be associated to your account and can be used to log in.

If for any reason you no longer would like a Military OneSource account, you can submit a ticket to Customer Support and ask for your account to be deactivated. We read all messages carefully and will make every effort to promptly address your issue.

Note: Accounts that are inactive for 395 days are automatically deactivated.